FAQ
What is the shelf life of unopened glue?
Unopened glue has a shelf life of up to six months when stored properly. For maximum longevity, consider refrigerating it.
How long does opened glue last?
Opened glue typically has a shelf life of 4-5 weeks. To extend its
freshness, store it in an airtight container and, for even better
results, keep it in the refrigerator.
Do you offer a sensitive glue option?
Absolutely! We offer a sensitive glue option, our Master Glue Bond. It's sourced from Korea and boasts excellent retention and quality. Unlike some other glues, it won't cause burning sensations. Most clients can comfortably open their eyes just one minute after getting their lashes done. Rest assured, our glue has been extensively tested, and there have been no reported allergies.
What material are your lashes made from?
All our lashes are meticulously crafted from 100% synthetic fiber. We utilize a faux or synthetic mink material derived from PBT Thread (polyurethane).
How do I choose the right tweezers for me?
We personally hand-test every tweezer before shipping it to you. Finding the perfect tweezer for your needs may involve some experimentation, as each artist works with different techniques (Isolation, Classic, MegaVolume). Feel free to explore and adapt to your preferences once you receive them.
What about Shipping?
Domestic Free Shipping: Enjoy the ease of Domestic Free Shipping on orders over $25! Experience the convenience of having shipping costs automatically waived on qualifying orders.
What If I Need to Return?
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30-Day Return Window
At EliteLongLashes, we understand the unique challenges of restocking returned items. Therefore, our return policy is limited to ensure your satisfaction while maintaining quality.
You have 30 days from the date of receiving your item to request a return.
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Refund Process
We will promptly notify you upon receiving and inspecting your return. If your return is approved, the refund will be automatically processed to your original payment method. Please allow some time for your bank or credit card company to complete the refund posting.
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Owner Approval
All refund requests are subject to processing and approval by our owners. Once we've received and inspected your return, we will send you an email confirmation.
Please note that damaged or defective products are not eligible for refunds. Refer to the "Exchanges" section below for further information.
FAQ
Elitelonglashes is committed to rewarding our valued customers with exclusive benefits:
Volume & Sale Discounts: These generous discounts are applicable to a wide range of products, including Lashes, Adhesives, Adhesive Removers, Eye Pads, and Tweezers.
International Free Shipping: Global customers can also enjoy Free Shipping under certain conditions.
- Minimum Order $750 USD: Opt for Priority Mail International to unlock this perk. Your order will be expedited via DHL or Express International. Please note that duties may apply. If you have any questions or need clarification, our dedicated team is here to assist you.
SALON EXCLUSIVE DISCOUNTS: BULK SAVINGS
For salon owners, distributors, and educators, Elitelonglashes offers tailored discounts on orders exceeding $500 USD. Our specialized programs are designed to accommodate the unique needs of Salons and Distributors/Educators. To qualify, simply complete our online application or get in touch with us for personalized pricing details. Rest assured, we prioritize swift processing for large orders. We welcome partnerships with distributors, multi-location salons, franchise owners, trainers, and educational institutions. Join us and enjoy exceptional savings that meet your needs.
DISCOUNT TERMS
- Limit one sales discount (Discount or SALE Promo Code) per order.
- Free Shipping option available.
- Elitelonglashes retains the discretion to extend, alter, or terminate existing discounts at any moment.
ELITELONGLASHES DISTRIBUTORS
JOIN THE ELITELONGLASHES DISTRIBUTOR PROGRAM!
Are you a lash artist who adores our products and brand? If so, becoming an EliteLongLashes distributor could be your next big step!
EliteLongLashes is an award-winning eyelash extension brand that has experienced remarkable growth over the past three years.
If you're interested in aligning yourself with one of the world's top eyelash extension brands and becoming an EliteLongLashes distributor, please review the following information carefully.
Who Are We Seeking?
- Ambitious Entrepreneurs and established Beauty Businesses outside of the USA.
What We Offer You?
- Lucrative earning potential.
- Comprehensive support in launching your business.
- Full access to all EliteLongLashes marketing materials.
- Exclusive Rewards based on Sales Performance, including designer accessories, the latest tech gadgets, and holiday packages.
Our Requirements?
- A minimum first-order commitment of $2000.
- Dedication to a long-term partnership with EliteLongLashes.
As an EliteLongLashes Distributor, you'll embark on an exciting journey to build your own successful and profitable business, backed by a proven business model.
ELITELONGLASHES INSIGHTS
Lash Artistry Hub
EliteLongLashes is driven by your input and needs. We listen to your suggestions and create products that cater to your requirements. As a community of passionate lash artists, we're dedicated to supporting, inspiring, and guiding you with our educational content. Our custom lash products and accessories are designed to simplify and enhance your lash journey.
Eco-Friendly Commitment
We understand the impact of waste generated by lash artists daily. That's why we've taken steps to reduce our environmental footprint. Our pre-made and pro-made fans come in 100% recyclable boxes, and we've switched to bamboo lash brushes, eliminating plastic. We prioritize durable, multi-use alternatives over single-use plastic variations, such as lash rings.
Our Mission
At EliteLongLashes, we're on a mission to shape a sustainable future. We transform eco-friendly materials into high-quality lash products you'll adore.
Our Process
Our cutting-edge production facilities in South Korea, Japan, and Pakistan define the benchmark for eco-conscious, responsible manufacturing. With an ongoing commitment to waste reduction, we merge top-tier lash technology and meticulous craftsmanship to craft our distinct style and ensure unrivaled comfort. A substantial part of our product assembly and formulation is carried out right here in Houston, Texas.
ORDER POLICY
At EliteLongLashes, our commitment to exceptional service extends to our order policy. Here's what you need to know:
Order Processing: All EliteLongLashes orders are dispatched from Houston, Texas, USA.
Reporting Issues: If you encounter any concerns with your order, such as damage, item issues, or discrepancies, please report them within 48 hours of receiving your order.
Lost or Stolen Orders: EliteLongLashes cannot be held responsible for lost or stolen orders once they are shipped. We provide tracking numbers, and once they confirm delivery, the responsibility shifts to the customer. In the event of a loss or theft, kindly contact your local post office for resolution.
Shipping Efficiency: Orders placed before 2 pm are shipped on the same day. Orders placed after 2 pm will be dispatched the following morning.
Order Changes or Cancellation: If you wish to cancel or modify an order you've just placed, promptly reach out to us at 281-878-9631 or via email at elitelonglashes@gmail.com. While we will do our best to accommodate your request, we cannot cancel orders that have already been packed and shipped.
Damaged Items: Should you receive a damaged or defective item, please contact us at 281-878-9631 or through email at elitelonglashes@gmail.com within 48 hours of receiving your order. To initiate a return, we may request photos and videos of the damaged item. While refunds are not issued, we will promptly ship a replacement item.
Non-Returnable Items: Certain items, such as perishable goods (e.g., adhesives, cream remover, or primer) and personal care products (e.g., lash foam), cannot be returned. Please don't hesitate to get in touch if you have questions or concerns about specific items.
Exchanges: To expedite the process and get the item you desire, return the product you have, and once the return is accepted, make a separate purchase for the new item. Your satisfaction is our top priority, and we're here to assist you.